Support hub

Everything you need to run your repair shop smoothly.

Curated answers from the in-product knowledge base, refactored for the public site. Search, skim, and share FAQs with your team without opening the extension.

Updated November 19, 2025 Need something else? Contact support

Knowledge stats

Live

Categories
9
Questions covered
37
Response target
< 1 business day

Premium customers jump the queue with a dedicated inbox.

premium@lynxdesk.com →

Category 01

Getting Started

Foundational steps for installing LynxDesk, configuring your shop profile, and setting regional settings.

3 answers Section 01

01 What is LynxDesk and what can I use it for?

02 How do I set up my business information?

03 How do I configure tax and currency settings?

Category 02

Managing Repairs

Everything you need to log devices, keep statuses in sync, and print professional paperwork.

4 answers Section 02

01 How do I create a new repair ticket?

02 How do I update the status of a repair?

03 Can I print repair tickets and invoices?

04 How do I search and filter repairs?

Category 03

Customer Management

Capture customer contact details, see their full job history, and keep profiles accurate.

3 answers Section 03

01 How do I add a new customer?

02 How can I view a customer's repair history?

03 Can I edit or delete customer information?

Category 04

Orders & Quotes

Track parts sales, quotes awaiting approval, and post-conversion workflows.

3 answers Section 04

01 What's the difference between orders and quotes?

02 How do I create an order or quote?

03 Can I convert a quote to an order?

Category 05

Reports & Analytics

Understand performance trends, export CSVs, and print formatted reports.

3 answers Section 05

01 What reports are available in LynxDesk?

02 How do I filter reports by date range?

03 Can I export report data?

Category 06

Backup & Data

Keep local JSON backups and optionally sync to Dropbox when you have Premium.

5 answers Section 06

01 How do I backup my data?

02 How do I restore from a backup?

03 Can I set up automatic Dropbox backups?

04 What happens if a scheduled backup is missed?

05 Where is my data stored?

Category 07

Customization

Tailor print templates, presets, and pagination to your workflow.

3 answers Section 07

01 How do I customize printed documents?

02 Can I customize device types and statuses?

03 How many items can I display per page?

Category 08

Premium & Licensing

Learn how licensing works, what happens on expiration, and how to move to a new device.

9 answers Section 08

01 How do I activate my Premium license?

02 Can I use Premium on multiple devices?

03 I lost access to my old device. How do I transfer my license?

04 How do I create a local backup?

05 How does Dropbox backup work?

06 What happens if my license expires?

07 Can I get a refund if I'm not satisfied?

08 I'm getting an 'activation limit reached' error. What do I do?

09 Where can I find my license key after purchase?

Category 09

Troubleshooting

Verify browser support, recover from data loss, and keep printing consistent.

4 answers Section 09

01 What browsers are supported?

02 My data disappeared. How do I recover it?

03 Printing doesn't work correctly. What should I do?

04 How do I get support?